Privacy Policy

1. Introduction

ToFindProperty.com is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and disclose your data when you visit our website (regardless of where you visit it from) and use our services. It also outlines your rights and how you can manage your information.

This policy applies specifically to ToFindProperty.com and its associated subdomains. It does not cover the privacy practices of any third-party websites linked from our site. We encourage you to review the privacy policies of those websites.

2. Data Controller

ToFindProperty.com acts as the data controller for the personal data we collect and process. Our contact details are:

• Email: privacy@tofindproperty.com

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

3. Information We Collect

We collect several types of information to provide and improve our services:

• Registration Data: When you register for an account, we collect information needed to provide that service, such as your email address, password, and optionally, your name and contact details.
• Profile Data: You may choose to provide additional information for your profile, such as your phone number, address, and preferences.
• Search and Alert Data: We collect data related to your property searches, saved properties, and property alerts, including search criteria, geographical areas you are interested in, and email preferences. We also collect interaction data: alerts that you open and the links you follow in the email.
• Usage Data: We collect information about your interactions with our website, such as pages viewed, search history, and session duration.
• Technical Data: We automatically collect certain technical information, including your IP address, browser type, device information, and cookies. Please refer to our Cookie Policy for more details.
• Communication Data: We retain records of your communications with us, including emails and form submissions, and may also monitor and record messages or other communications you send or receive through our platform's messaging features or other communication tools, specifically when interacting with estate agents or other partners.
• Marketing Data: You may communicate your preferences in receiving marketing from us and our third parties and your communication preferences (including details you provide when you opt-in to receive marketing communications from us).
• Other Data:
  • Telephone Recordings: Telephone conversations may be recorded to improve training and to ensure a high level of consistent customer service.
  • CCTV: We may use CCTV cameras on our premises and may record footage of you where you attend our premises in person, and use such footage as required in our legitimate interests, including to ensure the safety and well-being of our staff.
  • Social Media Data: Where you have responded to a promotional item or offer from us through social media facilities such as Facebook, Instagram, X (formerly Twitter), LinkedIn etc., we can receive profile information about you which can include your name, address, telephone number(s) and/or your business contact details.
  • Publicly Available Information: We may collect personal information about you from publicly available sources.

4. How We Use Your Data

We use your data for various purposes, including:

• Providing Services: To deliver the services you request, such as property listings, search results, and property alerts.
• Account Management: To manage your account, including registration, login, and profile updates.
• Personalisation: To personalise your experience, such as recommending properties and search results.
• Communication: To communicate with you about our services, updates, and important notices.
• Marketing: To send you marketing communications about relevant properties and services, where you have opted in to receive such communications.
• Analytics: To analyse website usage and improve our services and site function.
• Legal Compliance: To comply with legal obligations.
• Other Uses:
  • To improve training and to ensure a high level of consistent customer service.
  • To ensure the safety and well-being of our staff.
  • To form a view on what we think you may want or need, or what may be of interest to you.

5. Data Sharing

We may share your data with the following categories of recipients:

• Service Providers: We may share data with third-party service providers who assist us in providing our services, such as hosting, analytics, and email delivery.
• Estate Agents: With your consent, we may share your enquiries and contact details with estate agents listing properties of interest.
• Business Partners: Where we have formal relationships with business partners who may introduce new customers or sales opportunities to us, personal data would include personal contact details, information on the areas of interest and data required to fulfil a request, product or service.
• Legal Authorities: We may disclose data to legal authorities when required by law or to protect our rights and interests.
• Third-Party Sharing for Competitions: In most cases, we do not share your personal data with third parties when you enter a competition. The exception is when a third party is sponsoring the competition and specifically requests access to your information. In these instances, your information will only be shared with that third party if you provide your explicit consent. We will clearly inform you of this sharing and obtain your consent before you submit your competition entry, ensuring you have full control over who can access your data.

6. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, and destruction.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to your data.
• Rectification: You can request to correct inaccurate data.
• Erasure: You can request to delete your data.
• Restriction: You can request to restrict the processing of your data.
• Portability: You can request to receive your data in a portable format.
• Objection: You can object to the processing of your data, including for marketing purposes.
• Withdraw Consent: If we rely on your consent, you can withdraw it at any time.

Where you have registered to use our website, you can update your details or delete your account at any time.

To exercise your rights, please contact us using the contact details provided above.

8. Data Retention

We retain your data for as long as necessary to provide our services, fulfil the purposes outlined in this policy, and comply with legal obligations.

9. Changes to this Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes.

10. Contact Us

If you wish to invoke your rights or have any questions, please contact ToFindProperty.com at:

Email: privacy@tofindproperty.com